Privacy Policy

Privacy Policy

Effective Date: 12/31/25
Last Updated: 12/31/25

Introduction

This Privacy Policy describes how Pickett, an ESP Company (“we,” “us,” or “our”) collects, uses, and shares your personal information when you interact with us or use our website or services.

1. Personal Information We Collect

We collect the following types of personal information:

Information You Provide Directly:

• • Name, email address, phone number, and mailing address
  • Communications you send to us
  • Any other information you choose to provide

Information Collected Automatically:

• • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent on site, links clicked)
  • Cookies and similar tracking technologies

Information from Third Parties:

• • Social media platforms (if you connect your account)
  • Publicly available sources

2. How We Use Your Personal Information

We use your personal information for the following purposes:

• • Providing Services: To deliver our products and services, process transactions, and manage your account
  • Communication: To respond to your inquiries, send updates, and provide customer support
  • Marketing: To send promotional materials, special offers, and newsletters (with your consent required)
  • Improvement: To analyze usage patterns and improve our website, products, and services
  • Security: To protect against fraud, unauthorized access, and other security issues
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Who We Share Your Personal Information With

We may share your personal information with the following parties:

Service Providers: We share information with third-party vendors who perform services on our behalf, such as:

• • Hosting providers
  • Email service providers
  • Analytics providers
  • Customer support platforms

Business Partners: We may share information with partners who help us provide services or with whom we collaborate on marketing initiatives.

Legal Requirements: We may disclose information when required by law, court order, or government request or to protect our rights, property, or safety.

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent: We may share information with other parties when you have given us explicit permission to do so.

Important Note: We do not sell your personal information to third parties.

4. SMS Communication and Consent

If you provide your phone number and consent to receive SMS messages from us:

• • We may send you text messages related to your account, transactions, and promotional offers.
  • You can opt out of SMS messages at any time by replying STOP to any message.
  • Message and data rates may apply.
  • Message frequency may vary. · For assistance, text HELP or visit our website at https://pickettusa.com.
  • This includes SMS messages for conversations.
  • SMS content is not shared with third parties or affiliates.

By providing your phone number and opting in, you agree to receive automated text messages. Consent is not a condition of purchase.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Object to certain processing activities
  • Request a copy of your data in a portable format

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Pickett, an ESP Company
5010 West Nassau Street Tampa, FL 33607
info@pickettusa.com
(813) 877-7770